If your ad has been refused, you'll receive a notification telling you why. Every refusal has a specific reason — find yours below to understand what happened and what to do next.
Before you post your advert, we advise you to read through our Terms and Conditions and Posting Guidelines.
Our system is fully automated and is working on a filter purpose.
Please read our rules carefully and write your text in compliance. This will allow you to gain time and have your ad approved instantly.
Content issues
Unauthorised content — Adult 18+ Escorting categories Your ad contains text or descriptions that aren't permitted in escorting categories — for example, explicit service descriptions, references to pricing, or content that breaches our rules for this category. → What counts as unauthorised content in Escorting categories
Unauthorised content — Adult 18+ Personals, Massage & Photography/Models Your ad contains content that isn't permitted in adult personals, massage, or photography/models categories. → What counts as unauthorised content in Adult 18+ Personals, Massage & Photography/Models
Unauthorised content — Non-adult categories Your ad contains content that isn't permitted outside adult categories — for example, suggestive language, prohibited services, or content in the wrong tone for the category. → What counts as unauthorised content in non-adult categories
Unauthorised goods or services The goods or services described in your ad are not permitted on Vivastreet — for example, illegal items, regulated products, or services that fall outside our platform rules. → Unauthorised goods or services — what's not allowed
Ad quality and information issues
Not enough information Your ad doesn't contain enough detail for users to understand what's being offered. Vivastreet requires ads to meet a minimum content standard to be published. → What information your ad needs to include
Inconsistent content Something in your ad doesn't add up — for example, the description doesn't match the category, the photos don't match the service, or the contact details in the ad don't match your account. → What inconsistent content means and how to fix it
Price issue The price entered in your ad is missing, unclear, or doesn't meet our requirements for the category. → Price rules and how to fix a price refusal
URL or web link included Your ad contains a website address or link that isn't permitted in the ad text. External links are only allowed if you've paid for the URL upgrade and the link matches your registered URL. → Why URLs aren't allowed and what to do
Wrong category Your ad was posted in a category it doesn't belong to. Ads must be placed in the section that accurately reflects what's being offered. → How to post in the right category
Photo issues
Photo refused or removed One or more photos on your ad were refused by moderation — for example, they contained prohibited content, didn't belong to you, or didn't match the service being advertised. → Why photos get refused and how to resubmit → What photos are accepted and what gets blurred or refused → Understanding the three photo moderation states
Account-level issues
Spam Your account has posted the same or very similar ads multiple times in a short period. This is flagged as spam and results in refusals across your ads. → What counts as spam and how to fix it
Multi-account Our systems have detected that you're running more than one Vivastreet account. Only one account is permitted per person. → Multi-account refusals — what happens next
Repeat offender Your account has broken our rules on multiple occasions. Repeat violations result in stricter moderation and may lead to your account being permanently restricted. → What happens if you're classed as a repeat offender
Still not sure why your ad was refused?
If the reason isn't clear from the notification you received, or you think the refusal was a mistake, you can appeal.