Deactivating your account is done on our end.
For our customers' security, a request should be sent to us via email at [email protected].
You will be asked to answer 3 of our security questions to prove it's your account.
The questions are:
What is the email address attached to the account (If you have emailed us from the registered email address, this can be considered as one answered question).
The date of your last payment.
The amount of your last payment.
The name on the bank card used to pay for the advert.
The last 4 digits of the card last used to pay.
The most recent method of payment.
So for example, if you emailed us from the registered email address and said:
"Please close my account, my last payment was yesterday afternoon around 2 pm for £45"
So long as all this information was correct, this would satisfy the requirements.
We will then add your account to our removal process once you have confirmed your identity.