Having trouble closing your Vivastreet account?
If you’re trying to close your Vivastreet account but something isn’t working, here are the most common issues and how to fix them.
I can’t see the “Close account” option
If you don’t see the Close account button in your Settings:
your account may not be eligible for self-service closure
or there may be restrictions on your account
In this case, please contact Customer Service through the Help Centre.
The “Close account” button is greyed out
This usually means something is missing.
Make sure:
you have entered your correct password
you have ticked the confirmation checkbox
No checkbox = no closure.
My password is not accepted
If your password isn’t working:
check for typos (especially on mobile)
make sure Caps Lock is off
try resetting your password if needed
I didn’t receive the confirmation code
If the code hasn’t arrived:
check your spam or junk folder
make sure you’re checking the correct email linked to your Vivastreet account
click Resend code
If you still don’t receive anything, contact Customer Service.
The confirmation code doesn’t work
Try the following:
enter the code exactly as received
use the latest code sent (older ones expire)
request a new code and try again
I closed my account by mistake
Account closure on Vivastreet is permanent.
Once completed:
the account cannot be reopened
access cannot be restored
If you want to use Vivastreet again, you will need to create a new account.
I changed my mind halfway through
No problem — just click Cancel on the account closure screen.
Your account will remain active unless you complete the final confirmation step.
I still can’t close my account
If you’ve tried all the steps and it’s still not working, contact Customer Service via the Help Centre and we’ll help you complete the process.