If you see this message right after trying to connect your Vivastreet account to your X account, please check the following possible reasons:
Only one Vivastreet account can be connected to one X account at any one time.
You can still alternate multiple accounts, one at a time, if you have multiple X accounts, but in our system we only accept one at a time.
Your one and only Vivastreet account can connect to only one X account.
If you have a shared X account you will need to alternate using time with the owner of the other Vivastreet account.
If you still have questions, please contact our Customer Service team for more information.