When you need to change the location of your ad, you need to contact our customer service.
The only way to change the location is to purchase the change of location known as a P2V upgrade.
The process can take up to 48 hours.
Customers are advised to request this in advance of weekends or bank holidays to avoid delays.
Updating your advert or reactivating an expired one with a new postcode will not change its location.
Are there any requirements before the change is processed?
Yes, all location change requests are subject to checks:
Payment must be made using:
Neosurf, or
A payment method in your own name
Payment via Open Banking
Additional verification may be required, such as proof of address (so always have a valid proof of address)
How much is it?
The upgrade is £25 for 7-day access.
There is a 12% surcharge if paid by Neosurf.
If you are moving to an area with a higher pricing level you will be asked to pay the difference in package price and the upgrade fee.
When will I get my callback? Why haven’t I been called?
Callbacks can take up to 48 hrs. The team who do the security checks and callbacks are very busy and will definitely call everyone who’s eligible.
Key things to remember
You cannot edit the postcode of an existing advert.
Plan ahead if timing is important.
Pay only with a card under your name when you contact our customer service.
If you need help getting started, contact Customer Support and they’ll guide you.