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Buying safely

The likelihood of anything negative happening to you when purchasing an item is considered minimal but it's always best to act with caution for a safe and successful experience with Vivastreet. To ensure your safety, we recommend following our safety tips and advice listed here:

  • If it sounds too good to be true, it probably is!
  • Don't be fooled by what looks like an unbelievable bargain. Let your common sense and intuition guide you when choosing a good deal. If an item is advertised at an extremely low price
  • it may be damaged, stolen or non-existent.
  • Report illicit ads
  • If you suspect a listing is fraudulent or of an illicit/ explicit nature, please tell us so we can take it down. You can report it by using the "report this ad" button on the right of each advert.
  • Inspect the item before making a payment
  • Arrange to meet the seller, accompanied by someone, in a local public place to ensure the item meets your expectations before exchanging payments. -Secure payment methods are key
  • We don't recommend paying for an item you haven't seen, however if you decide to go down this route, ensure you use a secure payment method such as PayPal. Vivastreet does not act as a payment or transaction intermediary.
  • Never carry excessive amounts of cash
  • It's never wise to carry large sums of money around with you, even less so when strangers know about it. Once you've inspected the item and are happy with it, head to your nearest bank and pull out the cash or arrange to meet the seller somewhere safe to exchange payments.
  • Keep a record of your dealings
  • Keep a record of the emails and conversations you have with a buyer. Ensure you record as much detail as possible so you can easily track your progress.

Safety tip for buying a bike:

  • When purchasing a bike, we recommend you ensure its legitimacy by asking the seller to provide you with proof of purchase or the bike frame number. If the price of the bike is too good to be true, there's a chance it may have been stolen.

Safety tip for buying event tickets:

  • Many event suppliers do not allow ticket buyers to resell original tickets to others under their terms and conditions. We recommend you always check the supplier's T&Cs on ticket re-sales to ensure you aren't turned away by security for not having the same name as shown on your ticket.

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