Help Centre

Live news: Good news! All our systems are up and running.

How do I keep my account safe?

How to keep your account safe? Here are a few tips:
  • Use a strong password (i.e: 8 or more characters with a mixture of upper-case characters, lower-case characters, numbers and symbols in a random order).
  • Never share the details with anyone.
  • Use only one account with one email address.
  • Use a secure network (public WIFI is not advisedĀ  and not secured).
  • Make sure you're signed out everytime you finish what you are doing on your account (especially when it's not your device).
  • It would be better if you use your own device.
  • Make sure your software/apps such as your web browser, antivirus and operating system are up to date.
  • Try to change your password as often as you can.

Was this article helpful?

Still need help?

Send us an email

We respond within 12h

Send email

Call us

Monday to Friday 9am - 7pm

0203 695 8755